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Self Catering Holiday - FAQs!

Here are answers to the mostly frequentlyasked questions regarding our holiday cottages, apartments and lodges across Scotland. If you're still unsure of something please do not hesitate to contact us - we're happy to help!

 


Self Catering Accommodation - FAQs

Do you offer the Best Available Price for the Self Catering Properties advertised on your site?

We have agreements in place with many of our owners to be able to offer you the best possible price. If you find the accommodation cheaper elsewhere simply let us know and we'll see what we can do!

Why should I book via you, TS Properties?

TS Properties is an established, professional company specialising in providing clean, comfortable self-catering accommodation across Scotland. We own property ourselves, as well as working with a number of other owners. We also have over 20 years experience within the Tourism market and established TS Properties (Holiday Lets Scotland was our first site) back in 2005 so have a good track record in this area.

We will guide you on the right property to suit your requirements rather than force you down a route that won't match the type of holiday let you are looking for. We have access to around 100 properties of varying sizes, styles and budgets.

Do you have office premises we can visit?

Yes, our offices are located on the Top Floor of 4 Kinnoull Street in the centre of Perth, Scotland. As we are often out checking properties, we recommend that you make arrangemetns with us prior to braving the stairs to ensure we'll be there to greet you!

Do you accept bookings for short breaks?

Yes, most of our self catering properties accept short breaks and flexible days of arrival (i.e. arrival any day of the week) at least part of the year.

Short break bookings tend to be for a minimum of 3 nights due to the running costs for each individual property however some properties are available for 2 night stays.

If you have dates in mind, you can either search availability via our website or contact us and we'll be happy to help.

What time can I get into my accommodation?

Generally arrivals are from 4pm and check-out by 10am. As long as there aren't any guests departing or arriving on the same day we can normally allow a little flexibility on this. Earlier arrivals / late departures can only be confirmed a couple of days beforehand.

What are your payment terms?

We normally require a small deposit of 10% to secure the dates with the balance then due 8 weeks prior to arrival. If a booking is made within 8 weeks of arrival, then full payment will be due at the time of booking. There are a few exceptions to this, for which details will be provided on the individual property pages or via the secure booking system.

How do you accept payment?

We accept all major credit cards (including American Express) and all major debit cards. Credit card payments incur a 3% surcharge - debit cards are processed free of charge.

We also accept bank transfers.

We use a secure payment system provided by SagePay whereby your card details are encrypted immediately and therefore we do not hold them on our systems at all.

What's included in the rental fee?

Most properties include linen, towels, electricity and heating. There are a few exceptions to this (which will be listed on the property pages) where perhaps an allowance for electricity and heating is provided, or where towels aren't included.

Do all of your properties have WiFi?

Many of our holiday cottages and apartments now include WiFi in the rental but there are still a few that don't. Each property page will state if WiFi is included.

What is your cancellation policy?

Once a booking deposit has been paid and the booking confirmed in writing, the following cancellation policy applies: notice of 30 days or more prior to arrival - 10% of total booking; notice period of 14 - 30 days prior to arrival - 50% of total booking; notice period of less than 14 days prior to arrival - full payment. All cancellations must be made in writing.

What's the difference between self catering and serviced apartments?

Self Catering and Serviced Apartments are typically the same however serviced apartments are cleaned regularly throughout your stay (a bit like a hotel) and tend to be more expensive due to this. Also as the price is higher, they tend to also offer 1 night stays, whereas self-catering typically have a 2 -3 night minimum stay.

If you're just wanting to relax and enjoy the full flexibility of having a fantastic property to yourself without feeling the need to get out of the way for the cleaners, then self-catering offers the better option. If, however you want the hotel type experience but with the exta space, then serviced accommodation is the way to go.

We have a holiday home, can we add it to your site?

Yes, we are always looking out for more quality properties to add to the site and offer a variety of services from simple advertising or photography services, right through to holiday home management - depending on how hands on you'd like to be. For further information regarding our services for Holiday Home Owners please click here to visit our TS Properties website.

 

If you have any further questions that aren't answered here or would like to make a booking please contact us on: +44 (0)1738 506211.